Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach our team via email (below).

How can we help?


Store Information

What are your opening times?

Mon 9:30am–5pm

Tue 9:30am–5pm

Wed 9:30am–5pm

Thu 9:30am–5pm

Fri 9:30am–5pm

Sat 11am–4:30pm

Sun 11am–4:30pm

*Please note we are closed on all public holidays

What currency is your store in?

Australian Dollars (AUD)

Do your prices include Tax/GST?

Product prices will include tax


How can i track my order?

The quickest way is to call us on +61 3 9421 3883 or email us with your order number and we'll get back to you asap

Can I cancel my order?

We offer a 24 hour cancellation period from the time of your order, anything after this is unable to be cancelled.

In rare cases where an exception is made, there is a 20% cancellation fee based on the total sum of the items being cancelled.

How long will my furniture delivery take?

Typical times are 8-10 weeks for our furniture (as we make it from scratch) but this might depend on timber supplies, hardware and delivery schedules. Give us a call on +61 3 9421 3883 if you want an update.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. View our full shipping & handling policy here.

What's included in the Naco delivery service?

The Naco delivery service is an in house offering to all of our clients consisting of members of our team who have been delivering for decades. Our delivery experts will call you before the delivery to ask about access & any special requests you have. They will place your furniture the space you have prepared and install if necessary.

Feel free to ask them any questions or call our team at any time during the making or delivery process.

Do you ship internationally?

We are currently only delivering to Melbourne and Sydney Metropolitan areas online, for international orders or other areas of Australia please Contact Us first before placing an order.

How much is shipping?

We currently have a flat rate of $250 for all orders to Sydney Metro

Our Melbourne delivery pricing is :
Small Orders : $40 - Medium Orders : $60 - Large Orders : $95

These sizes are based on the weight of your delivery. Our free shipping over $2000 is applicable for all orders within Melbourne Metro

We also offer free delivery on all Weave Products & Butterfly Stool

Product Information

What is your Care & Warranty policy?

Please view our care & warranty here

Does my furniture arrive assembled?

In most cases yes, our furniture comes entirely assembled. If on the rare occassion it doesn't it will be assembled by our delivery team upon arrival.

Our Timber

What is Australian Oak?

Our 'Australian Oak' includes Mountain Ash (Eucalyptus regnans) and Alpine Ash (Eucalyptus delegatensis)
Both timber species are highly valued for their strength, durability, and attractive appearance.
The wood has a light straw to pinkish-brown color with a straight grain, making it ideal for
a variety of applications, including flooring, furniture, and cabinetry veneers.

What is Messmate?

Messmate (Eucalyptus obliqua) is a hardwood timber native to southeastern Australia. The timber is highly valued for its
strength, durability, and appealing aesthetic. It typically exhibits a range of colors from pale brown to light yellow,
sometimes with hints of peach or pink. The wood features a coarse texture and an attractive grain pattern,
which contributes to its popularity in furniture-making.

What is American Oak?

American White Oak (Quercus alba) is a hardwood common throughout eastern United States.
White Oak timber is highly valued for its strength, durability, and attractive grain patterns.
It has a light to medium brown colour and is commonly used in furniture making,
cabinetry, flooring, and other interior and exterior applications.

What is Blackwood?

Australian Blackwood (Acacia melanoxylon) is native to southeastern Australia, including Tasmania and parts of Victoria.
The timber is highly valued for its attractive appearance, which features a mix of golden to reddish-brown colors
with streaks of dark black or grayish markings. It has a fine, even texture and a straight to wavy grain,
making it a desirable choice for various woodworking and furniture-making applications.

Warwick Fabrics

Who is Warwick & what is WEAVE?

Warwick has been our trusted supplier of fabrics for decades. Their product quality, range of options and customer service is outstanding. Amanda Ryan is our Warwick representative and never fails to pay us a visit when shes in the area. Amanda comes around to the showroom to keep our sample rack up to date and to let us know about their latest products and technical information. 

At the start of 2023 Amanda introduced us to their beautiful bedding products which is branded as WEAVE. Their latest autumn catalogue not only showed beautifully staged products, but also boasted the sustainable choices Warwick incorporated into the entire WEAVE product catalogue. 

The team at NACO loved both the quality of the WEAVE textiles, their colour options and the alignment on sustainable practices. Its for this reason that we are proud to cary the WEAVE products in-store and online.

Do you have WEAVE samples in store?

Yes, we currently have our favourite items in store such as:

Bedding from the Ravello range
European linen cushions
Solano throws
Almonte and Travertine rugs

For our instore bed display we chose a range of beautiful warm colours from the WEAVE Ravello range (Biscuit, Shell and Caper) to suit the current cold autumn and winter months. These colours are calming and very natural to go with our natural timber and Japandi aesthetic. The fabrics are very soft to touch French flax linen. 

Do you have Warwick fabrics instore?

Yes, we have hundreds of different sample fabrics that are constantly updated directly from Warwick in store.

How Are We Sustainable?

Made-to-order production

We minimize the risk of producing excess stock by making our furniture to order, ensuring that each piece is crafted specifically for you.

Thoughtful Material Selection

We choose materials for the right reasons. For example, we use High-Density Fiberboard (HDF) made from waste streams and high-quality veneers that use solid timber sparingly. HDF’s stability allows us to create durable joints like mitres, which are less prone to splitting compared to solid timber.

Local Sourcing

We prioritize sourcing materials locally to reduce the carbon footprint associated with transportation.

Furniture Servicing and Repair Services

Our local manufacturing facility has been servicing customers for over two decades. We offer stripping back and refinishing services to give your furniture some TLC, making it look brand new.

Eco-Friendly Deliveries

We currently do not use any packaging materials such as plastics, foams, or cardboard. All deliveries are handled with care by our furniture movers, directly from our factory, reducing the need for packaging.

Our Solar Power Investment

All of our sites are solar powered and we will continue to invest in this sustainable form of power

Our Current Sustainability Goals

Timber Supply Transparency

We are working on more transparency regarding our timber supplies by visiting timber mills and learning more about their processes.

Circular Economy Initiatives

Our recent design processes focus on furniture with modular components that can be easily replaced or upgraded, reducing the need to discard entire pieces. Additionally, we are looking into investments to utilize our sawdust and offcuts effectively.

Furniture Takeback Service

In the future, we hope to offer a takeback service to find new homes for second-life furniture, further supporting sustainability.

Get in touch

Have questions about your order, or a general enquiry?