Mon 9:30am–5pm

Tue 9:30am–5pm

Wed 9:30am–5pm

Thu 9:30am–5pm

Fri 9:30am–5pm

Sat 11am–4:30pm

Sun 11am–4:30pm

*Please note we are closed on all public holidays

Australian Dollars (AUD)

Product prices will include tax

A 1.5% surcharge will apply to all credit card payments to cover transaction fees.

The quickest way is to call us on +61 3 9877 9200 or email us richmond@nacodesign.com with your order number and we'll get back to you asap

We understand that delays in renovations can occasionally require adjustments to delivery timelines.
However, due to limited storage capacity and the risk of damage, we aim to minimize the time we hold completed furniture.
Free Storage: Up to 2 weeks of storage is provided free of charge after the planned completion date.
Extended Storage: After the 2-week period, a storage fee of $75 per month will apply.

Change of Mind Refunds: A full refund can be requested within 7 days of placing your order, minus credit card fees.
Refunds After 7 Days: Refunds after the 7-day window will incur the following restocking fees:
Standard Items:
15% restocking fee if production has started.
15% restocking fee + pickup fee if the item has been delivered.
Custom Items:
50% restocking fee once production has started.
50% restocking fee + delivery fees if the item has been delivered.
Bespoke Designs: Bespoke designs are non-refundable.

Typical times are 8-10 weeks for our furniture (as we make it from scratch) but this might depend on timber supplies, hardware and delivery schedules. Give us a call on +61 3 9421 3883 if you want an update.

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. View our full shipping & handling policy here.

Important Delivery Information:

• We do not remove or disassemble your existing furniture.
• Customers must ensure clear access to the room where the furniture will be placed. Clear all pathways beforehand.
• Notify us in advance if delivery involves staircases or requires going upstairs.
• It is the customer’s responsibility to measure and ensure the furniture fits through hallways, doors, and corridors.

The Naco delivery service is an in house offering to all of our clients consisting of members of our team who have been delivering for decades. Our delivery experts will call you before the delivery to ask about access & any special requests you have. They will place your furniture the space you have prepared and install if necessary.

Feel free to ask them any questions or call our team at any time during the making or delivery process.

We are currently only delivering to Melbourne and Sydney Metropolitan areas online, for international orders or other areas of Australia please Contact Us first before placing an order.

Pick-Up: Free from our Nunawading HQ.

We currently have a flat rate of $350 for all orders to Sydney Metro

Our Melbourne delivery pricing is split into Metropolitan and Greater Melbourne areas.

Metropolitan Orders :
Small Orders : $95 - All other furniture orders : $155

Greater Melbourne Orders :
Small & Medium Orders : $155
Large Orders : $255

We also offer free delivery on all Weave Products & Butterfly Stool

Please view our full shipping & handling policy here where you will have access to a naco delivery zones map.

Please view our care & warranty here

In most cases yes, our furniture comes entirely assembled. If on the rare occassion it doesn't it will be assembled by our delivery team upon arrival.

Our products will not always look exactly like the pictures on our website, this is due to the nature of the materials we use:

Unique and Natural Products

At Naco, we take pride in using a combination of engineered and natural materials, ensuring that every piece we create is truly one-of-a-kind. Just as no two trees are the same, the grain, texture, and tone of natural timber will vary. These natural variations guarantee that the item you receive will have its own unique character, making it special and distinctive from what you may have seen online or in-store. Please note that the product displayed on our website is a representation; the shipped item may differ in color, tone, and texture.

Handmade Craftsmanship

The majority of our products are handmade by skilled artisans. This handcrafted process may result in minor imperfections, which we view as part of the charm and authenticity of handmade objects. These details reflect the care, attention, and human touch invested in every piece we produce.
We believe these qualities celebrate the individuality of each product, adding warmth and character to your space.

Our 'Australian Oak' includes Mountain Ash (Eucalyptus regnans) and Alpine Ash (Eucalyptus delegatensis)
Both timber species are highly valued for their strength, durability, and attractive appearance.
The wood has a light straw to pinkish-brown color with a straight grain, making it ideal for
a variety of applications, including flooring, furniture, and cabinetry veneers.

Messmate (Eucalyptus obliqua) is a hardwood timber native to southeastern Australia. The timber is highly valued for its
strength, durability, and appealing aesthetic. It typically exhibits a range of colors from pale brown to light yellow,
sometimes with hints of peach or pink. The wood features a coarse texture and an attractive grain pattern,
which contributes to its popularity in furniture-making.

American White Oak (Quercus alba) is a hardwood common throughout eastern United States.
White Oak timber is highly valued for its strength, durability, and attractive grain patterns.
It has a light to medium brown colour and is commonly used in furniture making,
cabinetry, flooring, and other interior and exterior applications.

Australian Blackwood (Acacia melanoxylon) is native to southeastern Australia, including Tasmania and parts of Victoria.
The timber is highly valued for its attractive appearance, which features a mix of golden to reddish-brown colors
with streaks of dark black or grayish markings. It has a fine, even texture and a straight to wavy grain,
making it a desirable choice for various woodworking and furniture-making applications.

Warwick has been our trusted supplier of fabrics for decades. Their product quality, range of options and customer service is outstanding. Amanda Ryan is our Warwick representative and never fails to pay us a visit when shes in the area. Amanda comes around to the showroom to keep our sample rack up to date and to let us know about their latest products and technical information. 

At the start of 2023 Amanda introduced us to their beautiful bedding products which is branded as WEAVE. Their latest autumn catalogue not only showed beautifully staged products, but also boasted the sustainable choices Warwick incorporated into the entire WEAVE product catalogue. 

The team at NACO loved both the quality of the WEAVE textiles, their colour options and the alignment on sustainable practices. Its for this reason that we are proud to cary the WEAVE products in-store and online.

Yes, we currently have our favourite items in store such as:

Bedding from the Ravello range
European linen cushions
Solano throws
Almonte and Travertine rugs

For our instore bed display we chose a range of beautiful warm colours from the WEAVE Ravello range (Biscuit, Shell and Caper) to suit the current cold autumn and winter months. These colours are calming and very natural to go with our natural timber and Japandi aesthetic. The fabrics are very soft to touch French flax linen. 

Yes, we have hundreds of different sample fabrics that are constantly updated directly from Warwick in store.

We minimize the risk of producing excess stock by making our furniture to order, ensuring that each piece is crafted specifically for you.

We choose materials for the right reasons. For example, we use High-Density Fiberboard (HDF) made from waste streams and high-quality veneers that use solid timber sparingly. HDF’s stability allows us to create durable joints like mitres, which are less prone to splitting compared to solid timber.

We prioritize sourcing materials locally to reduce the carbon footprint associated with transportation.

Our local manufacturing facility has been servicing customers for over two decades. We offer stripping back and refinishing services to give your furniture some TLC, making it look brand new.

We currently do not use any packaging materials such as plastics, foams, or cardboard. All deliveries are handled with care by our furniture movers, directly from our factory, reducing the need for packaging.

All of our sites are solar powered and we will continue to invest in this sustainable form of power