Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach our team via email (below).

How can we help?


Store Information

What are your opening times?

Mon 9:30am–5pm

Tue 9:30am–5pm

Wed 9:30am–5pm

Thu 9:30am–5pm

Fri 9:30am–5pm

Sat 11am–4:30pm

Sun 11am–4:30pm

*Please note we are closed on all public holidays

What currency is your store in?

Australian Dollars (AUD)

Do your prices include Tax/GST?

Product prices will include tax


How can i track my order?

The quickest way is to call us on +61 3 9421 3883 or use our contact form with your order number and we'll get back to you asap

Can I cancel my order?

We offer a 24 hour cancellation period from the time of your order, anything after this is unable to be cancelled.

In rare cases where an exception is made, there is a 20% cancellation fee based on the total sum of the items being cancelled.

How long will my delivery take?

Typical times are 8-10 weeks for our furniture (as we make it from scratch) but this might depend on timber supplies, hardware and delivery schedules. Give us a call on +61 3 9421 3883 if you want an update.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. View our full shipping & handling policy here.

What's included in the Naco delivery service?

The Naco delivery service is an in house offering to all of our clients consisting of members of our team who have been delivering for decades. Our delivery experts will call you before the delivery to ask about access & any special requests you have. They will place your furniture the space you have prepared and install if necessary.

Feel free to ask them any questions or call our team at any time during the making or delivery process.

Do you ship internationally?

We are currently only delivering to Melbourne and Sydney Metropolitan areas online, for international orders or other areas of Australia please Contact Us first before placing an order.

How much is shipping?

We currently have a flat rate per order which is $95AUD in Melbourne Metro and $350AUD in Sydney Metro. This is our in house delivery service which is the only option in Australia for now.

We are looking into expanding our logistics in future.

Product Information

What is your Care & Warranty policy?

Please view our care & warranty here

Does my furniture arrive assembled?

In most cases yes, our furniture comes entirely assembled. If on the rare occassion it doesn't it will be assembled by our delivery team upon arrival.

Get in touch

Have questions about your order, or a general enquiry?