the naco experience

Our Process

How do you like your furniture?

You can customise furniture or buy straight from our catalogue, as we manufacture in-house Naco offers great flexibility.


Select from Our Collections

Made-to-order with 4 timbers options

6-8 week turnaround


Make it yours

Upgrade and customise any pre-designed pieces

8-10 week turnaround

Bespoke Design

Designed for you

It starts with a conversation, excite us with your ideas

10-12 week turnaround

Want to find out more?

Click 'How it works' for a detailed step by step process or browse below for a shorter overview of our processes.

The online store

The NACO designers and makers combine their ideas to design every piece of furniture in our catalogue. We combine experience of the ideal dimensions for our customer and for efficient use of materials, this is how we choose our made to order furniture selection.

Once you have chosen your product, timber, size and any extra finishes such as soft closing (if available) the process from online store to your door is between 6-12 weeks and we'll be updating you along the way!

Customise a product

You can customise everything in store & what you see online. Change the dimensions, change the stain colour, even add or remove drawers, make this piece yours using our handy templates to start.

Pop into one of our stores for a chat to get your custom piece started where we can pick a base product, go through samples and sketch out some ideas!

Fully bespoke

Made just for you, the way you want it.

Have you seen something inspiring and want it made? Our customers have impressively transformed their homes whilst we supportively provided the carpentry knowledge to build ideas into reality.

Whether its an entire office fitout or a custom piece for a single room we will provide you with the creative & technical support to turn your ideas into a reality. Our product designers will produce a technical drawing exactly to your specifications once we have come to a final decision.

We suggest you book a consultation for fully bespoke orders to get the most out of your experience.

Customer reviews
Customer reviews
Had a Messmate Dining Table custom made and we are thrilled!!! Terrific to deal with, made to our specifications, Australian designed and made. The table is gorgeous and we couldn’t be happier. We would highly recommend Naco.
— Nola
Customer reviews
NACO was a joy to work with, from the moment we stepped into their store in Richmond. Their designers were responsive and came up with exactly what we wanted, communication was top notch, the prices were fair, the workmanship was excellent and the two major items of furniture we ordered (a TV cabinet and buffet) were delivered on time...
— Mei Regan
Customer reviews
I wandered into the store to enquire about custom made cabinetry and what a sheer delight. The ambience and gentle design elegance of the store, the people whom one meets there, the ongoing sales service and the wonderful delivery men who were so helpful plus the quality and customisation of my cabinetry made it a delightful experience and I have a forever piece to be treasured...
— Bridget Hastings