Shipping & Handling

Our two stores in Richmond and Nunawading are available for pickups and our delivery radius is generally located in the Metropolitan Melbourne area. Any deliveries outside this area will be considered special deliveries where we will contact you regarding costs and timing. Our delivery experts are all part of the Naco team, we will organise a time for you to be in and deliver it to your destination, installation services are also available.

As we make to order, each piece of furniture varies in time. It can take from 6-12 weeks but in most cases our orders arrive within the 8-10 week period as it is locally made. We are always in contact with our customers to make sure they know the progress of their furniture. We want you to feel comfortable for the entire journey start to finish.

We understand how important it is that your home looks and feels just right. That’s why we take extensive measures to ensure that you love your order. We have our own delivery department which consists of expert craftsmen and movers who have been with us for over 15 years. We always make sure that on arrival you are 100% satisfied with your furniture.

Our furniture is built to last a lifetime, which is why we offer a guarantee that matches this. If anything happens to your furniture after delivery in the first 5 years we are more than happy to fix or replace the issue.