Shipping & Handling

Shipping & Handling Information

Pick-Up or Delivery

• Pick-Up: Available at our Nunawading store.
• Delivery: We deliver primarily within Metropolitan & Greater Melbourne. For areas outside Melbourne, we’ll contact you with delivery options, costs, and timelines.

Delivery Details

• Our team handles all deliveries and can assist with installation if required.
• Delivery is scheduled at a convenient time for you.

Timelines

• As our furniture is made to order, delivery takes 6–12 weeks. Most orders are completed within 8–10 weeks.
• We’ll keep you updated throughout the process.

Delivery Costs

• Pick-Up: Free from Nunawading HQ.
• Sydney Metro: Flat rate of $350.
• Melbourne Delivery:
  • Metropolitan: Small Orders: $95 | Other Furniture: $155
  • Greater Melbourne: Small & Medium Orders: $155 | Large Orders: $255
• Free Delivery: Applies to all Weave Products and the Butterfly Stool.

For deliveries outside Melbourne or Sydney, we work with trusted partners. Contact us for a personalized quote.

Important Information

• Ensure clear access to the room where the furniture will be placed.
• Notify us of staircases or narrow spaces in advance.
• Measure hallways, doors, and corridors to confirm the furniture fits.

Our Guarantee
We aim for 100% satisfaction:

• If anything happens to your furniture within the first 5 years, we’ll fix or replace it.
• Our furniture is built to last a lifetime.

Why Choose Naco Delivery?

• Experienced in-house team with 15+ years of expertise.
• White glove service: We place your furniture exactly where you want it and make adjustments as needed.
• Sustainable delivery: No single-use packaging materials.

If you have questions, feel free to contact us. Thank you for choosing Naco Design!