Shipping & Handling

We offer a pick up or delivery service.

Our two stores in Richmond and Nunawading are available for pickups and our delivery radius is generally located in the Metropolitan Melbourne area. Any deliveries outside this area will be considered special deliveries where we will contact you regarding costs and timing. Our delivery experts are all part of the Naco team, we will organise a time for you to be in and deliver it to your destination, installation services are also available.

How long does it take?

As we make to order, each piece of furniture varies in time. It can take from 6-12 weeks but in most cases our orders arrive within the 8-10 week period as it is locally made. We are always in contact with our customers to make sure they know the progress of their furniture. We want you to feel comfortable for the entire journey start to finish.

Our delivery guarantee.

We understand how important it is that your home looks and feels just right. That’s why we take extensive measures to ensure that you love your order. We have our own delivery department which consists of expert craftsmen and movers who have been with us for over 15 years. We always make sure that on arrival you are 100% satisfied with your furniture.

Our furniture is built to last a lifetime, which is why we offer a guarantee that matches this. If anything happens to your furniture after delivery in the first 5 years we are more than happy to fix or replace the issue.

How much is delivery?

We currently service Metro Melbourne and Metro Sydney addresses - with custom delivery quotes available for all other locations. Metro Melbourne delivery price : Small items $40 - Medium size items $60 - Large items $95
Metro Sydney delivery price : A flat rate of $250 per order

Free shipping over $2000 T&Cs

Our free shipping for orders over $2000 is applicable for orders purchased through the website and delivered within Metro Melbourne only.
This does not include Mornington Peninsula. Please see the blue zone in the map below for our free delivery radius :

Naco currently only delivers within Australia

We provide product premium delivery within Metro Melbourne using our own truck and experienced personnel who carry the furniture into your room, make necessary adjustments on the spot, and we don't use any single use packaging material.
For deliveries outside Metro Melbourne, we work with trusted furniture delivery partners who cover specific locations and provide quotes based on location and cubic meter. If you are located outside of Metro Melbourne and Metro Sydney, please contact us for the best quote from our trade accounts with our delivery partners. Our goal is to offer efficient and reliable delivery services to ensure your satisfaction. Feel free to reach out to us with any questions or clarifications. We appreciate your support and look forward to delivering your chosen products with care and attention to detail.