We offer a 24 hour cancellation period from the time of your online order, anything past this is unable to be cancelled.

In rare cases where an exception to this policy is made, cancellations will be subject to a 20% cancellation fee, based on the total sale price of the items being cancelled.
If we are contatcted within 24 hours of your order placement you will recieve a full refund.ย 
We DO NOT offer refunds after this 24 hour timeframe of placing your order, if for any reason you do not want your order anymore within our making process (8-10 week average) contact us immediately on +61 (03) 9421 3883 or email us at

Damages & Issues

Contact our customer service team with photos of the item so we can fix the problem as quickly as possible.

Naco Design will cover any costs incurred.

If an item is damaged in transit we will replace the item but cannot offer a full order cancellation for a refund.