Terms & Conditions
*Our free delivery offer over $2000 applies only within online deliveries to Melbourne Metropolitan*
*Our LIVE 5% OFF offer & any other discounts are only valid with Online Purchases*
As no two trees are alike, variation in grain and colour will occur.
These variations are acceptable throughout the cabinetmaking and carpentry industry.
We cannot accept replacement or refund based on variation.
Customers interested in a perfectly consistent colour and grain should consider coloured lacquer cabinetry, or some of the synthetic materials offered by other companies, such as laminate, wood grain melamine or PVC.
With that, minor imperfections may be present.
These are considered normal and expected for hand finished, solid timber furniture, and as such are not grounds for refund or replacement.
I’ve changed my mind about an order (Pre-Designed Only)
We can provide material samples when possible, as well as any additional specifications or information.
We also strongly recommend visiting your nearest showroom to evaluate the product in person to ensure it will suit your needs.
If you have received delivery of your order, only unused items can be returned for a change of mind refund, less applicable shipping costs.
Reimbursement for returned, unused items as a change of mind will be processed within one week of our warehouse receiving the returned items.
Items that have been used cannot be returned because of a change of mind.
I’d like to cancel my order
In rare cases where an exception to this policy is made, cancellations will be subject to a 20% cancellation fee, based on the total sale price of the items being cancelled.
Storage of Completed furniture
Holding furniture for longer than two weeks is subject to a $95 per month fee.
To avoid storage fees, please Contact our customer service team as soon as you know there may be delays early on so we can push back the completion date.
My order is damaged / I’ve received the wrong item
Naco Design will cover any costs incurred.
If an item is damaged in transit we will replace the item but cannot offer a full order cancellation for a refund.
Your free warranty on every order
2 year warranty on internal hardware parts (runners, door hinges etc.)
Environmental conditions can affect the performance and appearance of your furniture, even though we minimise all possibilities with the design, high exposure to sunlight and weather will cause changes such as shrinkage, expansion, bowing, splitting and colour change which is not covered by warranty.
If there is major fault of the timber furniture integrity and after assessment by a furniture specialists, we will repair it under a 5 year warranty.
Finishes are also subject to everyday wear and tear and thus cannot be warranted.
Environmental factors can affect the performance and appearance of the upholstery, causing changes such as fading and colour change in the leather and fabric which is NOT covered by warranty.
The general look and feel of the upholstery is subject to everyday wear and tear and thus cannot be warranted.
Extended 5 year warranty
(recommended for high use products only) (costs an extra 10% on top of the order and only insures those pieces):
We will service your furniture to take away the years of wear and tear.
Much like a car your furniture needs a checkup after a while & we are more than capable of providing you with the best help for your unique furniture.
Every order is different and requires extensive knowledge of what's right for each piece.
To extend your warranty for a further 5 years & receive a free service on all your furniture it only costs 10% of the original orders price, we prefer to build on our customer relationships rather than provide a one off unsure purchase.
We believe in providing the best quality furniture along with the best quality protection.