Terms & Conditions

Timber Variation

The majority of our products are hand-crafted from solid timbers, and are sourced from sustainable Australian forests.

As no two trees are alike, variation in grain and colour will occur.

These variations are acceptable throughout the cabinetmaking and carpentry industry.
We cannot accept replacement or refund based on variation.

Customers interested in a perfectly consistent colour and grain should consider coloured lacquer cabinetry, or some of the synthetic materials offered by other companies, such as laminate, wood grain melamine or PVC.

Handcrafted Imperfections

In addition to being constructed of natural materials, our products are hand finished.

With that, minor imperfections may be present.

These are considered normal and expected for hand finished, solid timber furniture, and as such are not grounds for refund or replacement.

I’ve changed my mind about an order (Pre-Designed Only)

We can provide material samples when possible, as well as any additional specifications or information.

We also strongly recommend visiting your nearest showroom to evaluate the product in person to ensure it will suit your needs.

If you have received delivery of your order, only unused items can be returned for a change of mind refund, less applicable shipping costs.

Reimbursement for returned, unused items as a change of mind will be processed within one week of our warehouse receiving the returned items.

Items that have been used cannot be returned because of a change of mind.

I’d like to cancel my order

We offer a 24 hour cancellation period from the time of your online order, anything past this is unable to be cancelled.

In rare cases where an exception to this policy is made, cancellations will be subject to a 20% cancellation fee, based on the total sale price of the items being cancelled.

Refund Policy

Change of Mind Refunds
A full refund can be requested within 7 days of placing your order, minus credit card fees.
Refunds After 7 Days
Refunds after the 7-day window will incur the following restocking fees:
Standard Items
15% restocking fee if production has started.
15% restocking fee + pickup fee if the item has been delivered.
Custom Items
50% restocking fee once production has started.
50% restocking fee + delivery fees if the item has been delivered.
Bespoke Designs
Bespoke designs are non-refundable.

My order is damaged / I’ve received the wrong item

Contact our customer service team with photos of the item so we can fix the problem as quickly as possible.

Naco Design will cover any costs incurred.

If an item is damaged in transit we will replace the item but cannot offer a full order cancellation for a refund.

Your free warranty on every order

All warranty claims must be sent in writing to richmond@nacodesign.com. We will determine if the claim is valid and notify you of the claim result.

If the item needs to be repaired one of our team will consent for the item to be sent back to our factory for repair or replacement (this is determined by Naco Studio Pty Ltd).

The warranty covers the cost involved in the repair but excludes any transport costs associated with the claim.

We will not accept any returns if the item has been tampered with. For example, has been repainted, re-finished, re-upholstered or if the item has not been used appropriately for its intended purpose.

Timber Furniture

A 5 year warranty covers the integrity of timber items. Our products are made well and with care and the intention that they are enjoyed for many years to come, subject to their intended use. Our timber furniture should not be dragged along the floor, jumped on or used in any way that it was not designed for.

2 year warranty on internal hardware parts (runners, door hinges etc.)

Environmental conditions can affect the performance and appearance of your furniture, even though we minimise all possibilities with the design, high exposure to sunlight and weather will cause changes such as shrinkage, expansion, bowing, splitting and colour change which is not covered by warranty.

If there is major fault of the timber furniture integrity and after assessment by a furniture specialists, we will repair it under a 5 year warranty.

Finishes are also subject to everyday wear and tear and thus cannot be warranted.

Upholstery

Warranty on the upholstery covers the structural integrity of the piece, which includes 5 years warranty on the webbing and 3 years warranty on the stitching.

Environmental factors can affect the performance and appearance of the upholstery, causing changes such as fading and colour change in the leather and fabric which is NOT covered by warranty.

The general look and feel of the upholstery is subject to everyday wear and tear and thus cannot be warranted.

Extended 5 year warranty

(recommended for high use products only) (costs an extra 10% on top of the order and only insures those pieces):

Because you are buying your furniture directly from the designer and maker, we can afford to give you the best advice, and the best warranty. Its simple with no middleman and no hidden smallprint; After 5 years instead of the warranty ending it is refreshed, along with your furniture.

We will service your furniture to take away the years of wear and tear.

Much like a car your furniture needs a checkup after a while & we are more than capable of providing you with the best help for your unique furniture.

Every order is different and requires extensive knowledge of what's right for each piece.

To extend your warranty for a further 5 years & receive a free service on all your furniture it only costs 10% of the original orders price, we prefer to build on our customer relationships rather than provide a one off unsure purchase.

We believe in providing the best quality furniture along with the best quality protection.

Storage Policy

We understand that delays in renovations can occasionally require adjustments to delivery timelines.
However, due to limited storage capacity and the risk of damage, we aim to minimize the time we hold completed furniture.
Free Storage: Up to 2 weeks of storage is provided free of charge after the planned completion date.
Extended Storage: After the 2-week period, a storage fee of $75 per month will apply.

Our policies and conditions are subject to Consumer Affairs of Victoria and will follow the guidelines provided. We intend to make everything to the best of our ability because good things don't have to come from far away.

Job Opening: Design Team

Junior Designer
Furniture Fabrication Documentation
Entry-Level | 1-5 Years Experience | Part-Time (2-3 Days Per Week)

Join Our Team at NACO Design

NACO Design is a traditional timber furniture studio with its own factory, dedicated to crafting quality timber furniture for over 30 years. We take pride in our philosophy that goes against fast furniture fashion trends, creating timeless pieces that last. Our team is made up of passionate design professionals striving and growing together.

We are looking for a Product Design Draftsperson to join our team and focus on producing technical fabrication drawings. Your primary tool will be 3D CAD, and your superpower will be translating hand-drawn sketches into precise, fully dimensioned fabrication drawings, ready for production in our factory.

About Us

You will be working across two sites:

Design Studio: Located in the lively suburb of Richmond, surrounded by cafes, restaurants, and shops.
Head Office & Factory: Based in Nunawading, within Melbourne’s ‘golden mile’ precinct for furniture and homewares.

At NACO, we value long-term relationships and seek a candidate looking for a 2+ year commitment. We create opportunities for collective and personal growth, ensuring that work remains both interesting and challenging.

Key Responsibilities

While we encourage our team members to engage in a variety of tasks, this role primarily focuses on:

Technical Drafting: Translating design sketches into manufacturing-ready fabrication drawings utilising Rhino 3D (approximately 75% of the role).
Client Communication: Emailing drawings to clients for review and approval.
Additional Responsibilities (25% of the role):
Answering customer technical inquiries (email/phone)
Operating our in-house laser cutter
Model making and prototyping
Designing new furniture and improving production systems
Rotating into related roles to gain a broad understanding of our operations.

Ideal Candidate Profile

The ideal candidate is someone who envisions a future in product design, fabrication, and furniture manufacturing. You should have:

Strong aptitude for visual communication and technical drawing
High attention to detail and ability to self-check for errors
Proficiency in 3D CAD software (experience with Rhino 3D with Enscape is a plus)
Enjoy working on a computer, while also adapt at rough ideation on paper and physical model-making
A proactive, collaborative approach and passion for improving sustainability in the furniture industry

Salary & Benefits

Award wage
+ Superannuation
Pathway to full-time employment
Annual salary review
Employee perks:
Staff furniture discounts
Personal project discounted Laser cutting & 3D printing
Cross department learning opportunities

Location & Work Environment

Richmond Design Studio: Easily accessible via public transport (tram stops out front, Burnley Station a 10-minute walk). Street parking available.
Nunawading Warehouse: Free on-site parking, 4-minute walk from Nunawading Station.
Nunawading Warehouse: Free on-site parking, 10-minute walk from Blackburn Station.

How to Apply

Please send your cover letter and CV to richmond@nacodesign.com with the subject line:
"Drafting Position Application – [Your Name]"

Attention: Mond Qu (Director) & Sebastian (General manager)

Feel free to include a PDF or online portfolio (LinkedIn, Instagram, Behance, etc.) with your application.

Application Deadline & Interview Process

Apply any time
Drop in to our Richmond showroom and design studio 7-days a week to see what we do (no appointment needed)
Casual interviews at Richmond studio by appointment

For questions or further details, feel free to reach out.
Kindly, Sebastian, Mond & the NACO Team