Privacy Policy

To the extent permitted by law: Reference: Naco Studio Pty Ltd : ABN 60 651 442 983 www.nacodesign.com

As defined in the Corporations Act 2001, this website is provided without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for purpose or non-infringement. Naco Design together with our employees, officers and agents take no responsibility for and accept no liability, howsoever caused including by negligence, in respect of any loss, damage, cost or expense arising from the use of this site or from the information at this site or at any site linked to or from this site being incorrect, incomplete, misleading or inadequate. Without limiting the above, in no event shall Naco Design or an affiliate be liable for any special, incidental, indirect or consequential damages of any kind, including without limitation those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, arising out of or in connection with the use of this site or the information at this site and under any legal theory including negligence. The inclusion of a linked site is for your convenience only and is not an endorsement or a recommendation by Naco Design or an affiliate. If you create a link to this site, or access as linked site, you do so at your own risk. Naco Design and affiliates have not agreed to any conduct connected with a linked site which may be unlawful, or an infringement of any rights. Naco Design and affiliates do not warrant that this site will be uninterrupted or error free, that defects will be corrected, or that this site, including the server that makes it available, are free of viruses or other harmful components. Naco Design and affiliates may make improvements and changes to the product and/or services or other information described at this site at any time without notice. If you choose to access this site from a location outside Australia, you do so on your own initiative and are responsible for compliance with applicable local laws.

Reproduction of colours is as accurate as possible, but please note colours in-store may vary slightly from what is displayed on your monitor.

Privacy of personal information is of paramount importance to Naco Design, your personal information will not be shared, other than for the purpose for which it was provided. All employees and affiliates of Naco Design are instructed & expected to comply with our privacy of information policy. The Naco Design website allows you to contact Naco Design and companies associated with Naco Design by sending e-mails, for the purposes of subscribing or unsubscribing to newsletters, media releases, marketing brochures or other communications, requesting information about Naco Design. By sending emails, you will be providing us with certain personal information, which may include your name, e-mail address and any other details you include in your e-mail. This information is collected by us for the purpose of dealing with your request. We do not collect any other personal information via the Naco Design website. We do not knowingly use cookies, personal web tracking or other devices to collect your personal information. Naco Design may require disclosing your personal information to third parties who assist in our business operations. These organisations are required by Naco Design to comply with this policy. Naco Design do not use or disclose any personal details that you provide to us for the purposes of direct marketing or commercial mailing lists.

All emails are automatically scanned, which could result in some attachments and styles of message being blocked and forwarded to our IT dept. in order to authorise the content. This is done purely for IT security purposes and our IT administrators will not access the contents of your e-mails once this process is complete.

The Internet is not always a secure environment, Naco Design uses all reasonable efforts to ensure that any personal information collected is held securely. In addition, only authorised personnel have access to personal information. Such personnel have agreed to ensure confidentiality of this information and are required to comply with this policy. Complaints and Further Information. If you have a complaint or require further information about any privacy issues relating to the Naco Design website, please contact our customer service centre at richmond@nacodesign.com.

Marketing Communications, SMS & Email Privacy Policy

Last updated: 4 November 2026

1. About our marketing communications

NACO Design ("NACO", "we", "us" or "our") values your privacy and is committed to protecting your personal information.

By subscribing to our marketing communications, you agree to receive updates from NACO relating to our furniture, products, new collections, design developments, studio news, events, special offers, promotions and other brand-related content.

Our marketing communications may be delivered by email and/or SMS, depending on the communication preferences and consent you have provided.

2. Information we collect

When you subscribe to NACO's marketing communications, we may collect the following personal information:

• Your name.

• Your email address.

• Your mobile telephone number.

• Your communication preferences and marketing consent.

• Information relating to your interactions with our website, emails, SMS communications and products.

We may also collect information about your browsing activity, purchase history, preferences and engagement with our communications to help us understand customer interests and improve the relevance of our marketing.

3. How we use your information

We collect and use your personal information for the purposes of:

• Sending marketing emails and SMS messages.

• Sharing news about NACO products, collections and design developments.

• Providing information about promotions, offers, launches and events.

• Sending relevant updates and communications about our brand.

• Personalising communications based on your interests and interactions.

• Analysing marketing performance and improving our customer experience.

We will only send marketing communications where we have obtained the appropriate consent or otherwise have a lawful basis to do so.

4. Email and SMS marketing through Klaviyo

NACO uses Klaviyo as its third-party marketing platform to manage email and SMS subscriptions, customer communications, marketing automation and campaign analytics.

By subscribing to NACO's email or SMS marketing, you acknowledge that your relevant contact information may be transferred to and processed by Klaviyo on our behalf for these purposes.

Klaviyo may process personal information such as your name, email address, mobile number, purchase history, website activity and communication preferences to facilitate our marketing services.

Klaviyo may also use third-party service providers and infrastructure located outside Australia to provide its services. This may involve the storage or processing of personal information overseas.

Klaviyo operates under its own privacy and data protection arrangements, including a Data Processing Agreement.

For further information, please refer to Klaviyo's Privacy Policy and Data Processing Agreement.

5. Consent to receive marketing communications

By voluntarily subscribing to NACO's marketing communications, you consent to receiving marketing content through the communication channel you have selected.

Email marketing: By providing your email address and opting in, you agree to receive marketing emails from NACO.

SMS marketing: By providing your mobile number and separately opting in, you agree to receive marketing text messages from NACO, including promotional announcements, product updates, special offers and other relevant brand communications.

Email and SMS marketing consent are separate. Subscribing to one channel does not automatically subscribe you to the other.

You are not required to subscribe to marketing communications to purchase products from NACO.

6. Frequency of communications

The frequency of NACO's marketing communications may vary depending on product launches, promotions, studio updates and other relevant brand activities.

We aim to ensure our communications remain relevant and considered, rather than sending unnecessary or excessive messages.

7. Unsubscribing and withdrawing consent

You may withdraw your consent to receive marketing communications from NACO at any time.

• Email: Click the unsubscribe link included at the bottom of any NACO marketing email.

• SMS: Reply STOP to any NACO marketing text message, where supported.

• Other enquiries: Contact NACO directly using the contact details provided on our website.

Once you unsubscribe, we will cease sending you marketing communications through the relevant channel within the timeframe required by applicable law.

Unsubscribing from email marketing will not automatically unsubscribe you from SMS marketing, and vice versa.

Please note that withdrawing marketing consent will not affect transactional or service-related communications necessary to fulfil an order, provide customer support or meet our legal obligations.

8. Sharing and disclosure of personal information

NACO does not sell or rent your personal information to third parties.

We may disclose relevant personal information to trusted third-party service providers where necessary to operate our business and provide our services. These may include:

• Klaviyo, for email and SMS marketing.

• Shopify, for ecommerce, customer accounts and order management.

• Website analytics and marketing service providers.

• Technology, hosting and other service providers supporting our business operations.

These providers may process personal information on our behalf in accordance with their applicable contractual and privacy obligations.

We may also disclose information where required or authorised by law.

9. Data security and retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Your information is retained only for as long as reasonably necessary for the purposes for which it was collected, including to maintain appropriate records of marketing consent and comply with our legal obligations.

If you unsubscribe, we may retain limited information necessary to maintain suppression records and ensure that you are not inadvertently contacted again.

10. Accessing and correcting your information

You may request access to the personal information NACO holds about you or request that inaccurate or outdated information be corrected.

To make a request, please contact NACO using the contact details provided on our website.

11. Changes to this policy

NACO reserves the right to update this policy from time to time to reflect changes to our business practices, marketing services, technology or applicable legal requirements.

Any updated version will be published on our website, with the latest revision date displayed at the top of this policy.

12. Contact us

If you have any questions about this policy, how your personal information is handled or your marketing communication preferences, please contact NACO Design through the contact details provided on our website.

NACO Design
Website: www.nacodesign.com
Email: richmond@nacodesign.com